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SEO FAQs · Sydney, Australia

The questions people ask us before they hand over an account.

24 straight answers on pricing, contracts, timelines, reporting and what actually happens in the first 30 days. They are the same answers we give on the phone. If yours is not here, ask us directly and we will answer it in writing alongside your free audit.

Certified Google Partner
5.0

Google reviews

Getting Started

How do I know if my business needs SEO?

If you have a website and want more customers finding you online, you need SEO. Signs you need SEO include: low website traffic, competitors ranking above you, not appearing on Google's first page, or wanting to reduce your paid advertising costs. Our free audit will show you exactly where you stand and what opportunities exist.

What information do you need to get started?

We just need your website URL, business details, and goals. The process is simple: you fill out our contact form, we analyze your site, and then we discuss the opportunities. No complex paperwork or long onboarding processes.

How long does it take to see results?

Most clients see initial improvements within 90 days, with significant results by 6 months. SEO is a long-term strategy, not a quick fix. However, we focus on early wins to show progress quickly, such as improving technical issues, optimizing high-potential pages, and targeting quick-win keywords.

Do you work with businesses in my industry?

We've worked with 50+ industries including healthcare, legal, construction, e-commerce, hospitality, and professional services. Our strategies adapt to your specific industry, competitors, and target audience. Every business is unique, so we never use a one-size-fits-all approach.

Services & Process

What's included in your SEO services?

Our comprehensive SEO includes: technical SEO audits and fixes, keyword research and strategy, on-page optimization, content creation and optimization, link building, local SEO (if applicable), competitor analysis, and monthly reporting. We customize the mix based on your needs and goals.

How is your approach different from other agencies?

Three key differences: 1) We offer month-to-month agreements (no long-term contracts), 2) We provide transparent reporting showing exactly what we do and the results, and 3) We focus on your business metrics (leads, revenue) not just rankings and traffic.

Will I have a dedicated account manager?

Yes! Every client gets a dedicated SEO specialist who knows your business inside and out. You'll have direct access to them via email or phone, and we schedule regular check-ins to review progress and strategy.

What happens in the first 30 days?

First 30 days include: comprehensive site audit, competitor analysis, keyword research, strategy development, technical issue identification and fixes, on-page optimization of priority pages, and your first monthly report. We focus on quick wins while building the foundation for long-term success.

Pricing & Contracts

How much do your SEO services cost?

Our services typically range from $1,500 to $10,000+ per month, depending on your business size, competition level, and goals. We provide custom quotes after understanding your needs. During your free audit, we'll recommend a budget that makes sense for your situation.

Are there any long-term contracts?

No! We offer month-to-month agreements. You can cancel anytime with 30 days notice. We believe in earning your business every month through results, not locking you into lengthy contracts. Our 95% retention rate shows clients stay because it works.

What's included in the price?

Everything we do for your SEO is included - no hidden fees. This includes strategy, implementation, content, reporting, and ongoing support. The only potential additional costs are for premium tools (if needed) or third-party services, which we always discuss with you first.

Do you offer payment plans?

Yes, we offer flexible payment options including monthly billing and quarterly packages with savings. We want to work with businesses at all stages of growth, so we're happy to discuss payment arrangements that work for your budget.

Results & Reporting

How do you measure success?

We track multiple metrics: keyword rankings, organic traffic growth, conversion rates, leads generated, and ultimately revenue impact. We focus on business outcomes, not vanity metrics. Your success is measured by how SEO contributes to your bottom line.

How often will I receive reports?

You receive detailed monthly reports showing: work completed, keyword rankings, traffic analytics, conversion data, and next month's priorities. You also get 24/7 access to your analytics dashboard to check progress anytime.

What if I'm not seeing results?

We're transparent about timelines and realistic about expectations. If you're not seeing the progress we projected, we investigate why, adjust the strategy, and keep you informed. Our month-to-month structure means you're never stuck in a contract if you're unhappy.

Can I see examples of your past results?

Absolutely! Check our case studies page for detailed examples including a dental practice with 250% traffic increase, an e-commerce store with 15+ page-1 rankings, and a local service business with 180% more leads. We're happy to share relevant examples for your industry.

Technical Questions

Will SEO affect my website's performance?

Good SEO actually improves your website performance! We optimize page speed, mobile responsiveness, and user experience - all factors that both Google and your visitors care about. We never make changes that negatively impact your site.

Do you need access to my website?

Yes, we need admin access to implement technical improvements, optimize content, and install tracking. We use secure methods and never make changes without your approval. If you prefer, we can provide recommendations for your team to implement.

What if I've been penalized by Google?

We specialize in penalty recovery. We'll audit your backlink profile, identify toxic links, create a disavow file, and implement a recovery strategy. We've successfully recovered dozens of websites from manual and algorithmic penalties.

Do you use white-hat or black-hat techniques?

We exclusively use white-hat, Google-approved techniques. We focus on long-term, sustainable growth - not risky shortcuts that can get your site penalized. Our methods are ethical, transparent, and designed to build lasting results.

About Our Company

How long have you been in business?

We've been helping businesses grow through SEO since 2016 - that's 8+ years of proven experience. We've seen Google algorithm updates come and go, and we've adapted our strategies to consistently deliver results.

Are you Google-certified?

Yes! We're a Google Partner with certified team members. We also hold certifications from HubSpot, Semrush, and other industry-leading platforms. Our team stays current with ongoing training and industry developments.

Where are you located?

We're based in Sydney, Australia, with team members across the country. We work with businesses throughout Australia and understand the unique aspects of the Australian market, search behavior, and business landscape.

What's your client retention rate?

95%! This is our proudest metric because it shows clients see real value and choose to continue working with us month after month. The average client relationship lasts 3+ years.

Want the detail behind these answers? Read what each service involves, or who you would be working with.

Still have a question?

Ask it and we will answer in writing, alongside a free audit showing where your enquiries are leaking. Whatever you decide afterwards, the findings are yours to keep.

No obligation · No lock-in contracts